Clarke Speaks shares his takeaways from the conversation with Stacy Miller, an intake specialist with Speaks Law Firm.
Welcome back, I want to talk to you about my conversation with Stacey Miller. We had a conversation with her and she is a intake specialist at speaks law firm she, her role in the process is when people call after an accident or an injury after they go through reception and reception identifies that they're calling to speak with someone about a potential claim and immediately is transferred to Stacey or someone on her team. And she talked about her role in the process and her background as a law enforcement officer over over many years, her background and private investigation that helps her fulfill her responsibilities in her new role. The one the first thing of the three takeaways I have, from my conversation with with with Stacey is how important it is for a person in that role to be focused on helping people that kind of seems to be what, Stacy who Stacy is, and I think, I think, when I look back at the people that we have in that role, they they have to be people that care about other people, that people who are there to try to help people, that's their motivation. And their work is to help other people in times of crisis, and I thought that was important, and I thought she did a good job of describing that. Some other keys to, to that role, and to her, her fulfilling her responsibilities in that role, I thought that were interesting is, is a recognizing the urgency of the situation that we have to get started. And we have to get started now. And in the empathy of the of that role in terms of listening and understanding what people how people have been affected by accidents and injuries and, and what their concerns are going forward to try to see if we can help them resolve those concerns. And then also the detailed documentation that's necessary, because we might, we're going to need this information tomorrow, but we also are going to need this information, you know, six months or nine months or maybe even two years from now. So we need it to be thoroughly detailed and documented. And because because, you know, gaps in treatment can be very detrimental to an injury case. And also lost evidence can be very harmful to a an evidence case. And so I think that was important. The other thing that was important about the way the thing that came from her her caught my conversation with her that I thought was important was you know, this is a show is for people who are catastrophically injured and in our focus has been on people in North and South Carolina. But the reality is, is if people may be watching who were injured in some other part of the country, and, you know, if you have questions about your situation or your injuries, you can call and talk to Stacey or some buddy else on our intake team. And if we can't help you, we'll try to help you find somebody who can help you find somebody who can help you. And so you're welcome to give us a call. And anyway, thank you for joining us, and have a great day.
Welcome back, I want to talk to you about my conversation with Stacey Miller. We had a conversation with her and she is a intake specialist at speaks law firm she, her role in the process is when people call after an accident or an injury after they go through reception and reception identifies that they're calling to speak with someone about a potential claim and immediately is transferred to Stacey or someone on her team. And she talked about her role in the process and her background as a law enforcement officer over over many years, her background and private investigation that helps her fulfill her responsibilities in her new role. The one the first thing of the three takeaways I have, from my conversation with with with Stacey is how important it is for a person in that role to be focused on helping people that kind of seems to be what, Stacy who Stacy is, and I think, I think, when I look back at the people that we have in that role, they they have to be people that care about other people, that people who are there to try to help people, that's their motivation. And their work is to help other people in times of crisis, and I thought that was important, and I thought she did a good job of describing that. Some other keys to, to that role, and to her, her fulfilling her responsibilities in that role, I thought that were interesting is, is a recognizing the urgency of the situation that we have to get started. And we have to get started now. And in the empathy of the of that role in terms of listening and understanding what people how people have been affected by accidents and injuries and, and what their concerns are going forward to try to see if we can help them resolve those concerns. And then also the detailed documentation that's necessary, because we might, we're going to need this information tomorrow, but we also are going to need this information, you know, six months or nine months or maybe even two years from now. So we need it to be thoroughly detailed and documented. And because because, you know, gaps in treatment can be very detrimental to an injury case. And also lost evidence can be very harmful to a an evidence case. And so I think that was important. The other thing that was important about the way the thing that came from her her caught my conversation with her that I thought was important was you know, this is a show is for people who are catastrophically injured and in our focus has been on people in North and South Carolina. But the reality is, is if people may be watching who were injured in some other part of the country, and, you know, if you have questions about your situation or your injuries, you can call and talk to Stacey or some buddy else on our intake team. And if we can't help you, we'll try to help you find somebody who can help you find somebody who can help you. And so you're welcome to give us a call. And anyway, thank you for joining us, and have a great day.
